Course curriculum

  • 1

    Module One: Getting Started

    • Module One: Getting Started

  • 2

    Module Two: Understanding Anger

    • Module Two: Understanding Anger

  • 3

    Module Three: Do’s and Don’ts

    • Module Three: Do’s and Don’ts

  • 4

    Module Four: Gaining Control

    • Module Four: Gaining Control

  • 5

    Module Five: Separate the People from the Problem

    • Module Five: Separate the People from the Problem

  • 6

    Module Six: Working on the Problem

    • Module Six: Working on the Problem

  • 7

    Module Seven: Solving the Problem

    • Module Seven: Solving the Problem

  • 8

    Module Eight: A Personal Plan

    • Module Eight: A Personal Plan

  • 9

    Module Nine: The Triple A Approach

    • Module Nine: The Triple A Approach

  • 10

    Module Ten: Dealing with Angry People

    • Module Ten: Dealing with Angry People

  • 11

    Module Eleven: Pulling It All Together

    • Module Eleven: Pulling It All Together