Course curriculum

  • 1

    Module One: Getting Started

    • Module One: Getting Started
  • 2

    Module Two: An Introduction to Conflict Resolution

    • Module Two: An Introduction to Conflict Resolution
  • 3

    Module Three: Conflict Resolution Styles with the Thomas-Kilmann

    • Module Three: Conflict Resolution Styles with the Thomas-Kilmann

    • Module Three: Conflict Resolution Styles with the Thomas-Kilmann

  • 4

    Module Four: Creating an Effective Atmosphere

    • Module Four: Creating an Effective Atmosphere
  • 5

    Module Five: Creating a Mutual Understanding

    • Module Five: Creating a Mutual Understanding
  • 6

    Module Six: Focusing on Individual and Shared Needs

    • Module Six: Focusing on Individual and Shared Needs
  • 7

    Module Seven: Getting to the Root Cause

    • Module Seven: Getting to the Root Cause
  • 8

    Module Eight: Generating Options

    • Module Eight: Generating Options
  • 9

    Module Nine: Building a Solution

    • Module Nine: Building a Solution
  • 10

    Module Ten: The Short Version of the Process

    • Module Ten: The Short Version of the Process
  • 11

    Module Eleven: Additional Tools

    • Module Eleven: Additional Tools
  • 12

    Module Twelve: Wrapping Up

    • Module Twelve: Wrapping Up